Ticky Helpdesk – Support Ticketing System & Knowledge base

Ticky Helpdesk is exclusively sold on Envato

Version : 2.0.2.2

Ticky is a self-hosted Help Desk Software with a very clean and simple user interface that will help you to manage your customers’ support tickets and your online knowledge base in an efficient way.

Features

• Tickets Management
• Knowledge Base Management
• Customers and Employees Management
• Categories Management
• Knowledge base rating
• Knowledge base friendly URLs
• Knowledge base search
• Social Login, users can signin with Envato, facebook and google.
• Multilingual you can add / translate the app to your own language just from the Dashboard
• Receive Email notifications on each new Ticket or Ticket reply
• Auto close ticket, Resolved tickets can be closed after X days automatically
• Auto assign Tickets to available agents
• Manage Saved replies to quickly answer common tickets
• Search for Customers, Articles, Tickets and categories for admins
• Professional Design
• Rich Text Editor with upload image support
• Easy Installation and update
• High Performance
• And much more…

Demo

http://ticky-demo.pandisoft.com/

Admin account : 
Username : [email protected]
Password : 12345678

Agent account : 
Username : [email protected]
Password : 12345678

Customer account : 
Username : [email protected]
Password : 12345678

Requirements

• PHP version >= 7.4.0
• OPENSSL enabled
• mysqlnd enabled
• PDO enabled
• mbstring enabled
• enizer enabled
• xml enabled
• ctype enabled
• fileinfo enabled
• json enabled
• zip enabled
• bcmath enabled
• GD_library enabled
• iconv enabled
• exif enabled

Documentation and Support

You can find online the documentation and get support on the following link

http://support.pandisoft.com/

Change log

Update 1.7.0 – 26 July 21

Fixed : Bug on register page
Fixed : Errors not show 

Update 1.6.9 – 19 July 21

New feature : Manager role permissions from Settings page
Single page (Articles, Categories, saved replies, Settings page)
New feature : Articles multi-Language
New feature : User custom fields
New feature : Auto save ticket reply on browser as draft
New feature : reply attachments ( Agent / admin can can send attachments with ticket reply )
Fixed : Known Bugs and Issues

Full change logs