Uhelp – Helpdesk Support Ticketing System with Livechat

Uhelp – Transform Your Customer Support with Our Comprehensive Helpdesk Ticketing System and Live Chat Laravel Application

Welcome to the next generation of customer support management Best Support System! Introducing our state-of-the-art Support ticketing system Helpdesk Laravel Application, meticulously crafted to elevate your customer support desk operations. This best helpdesk ticketing system cutting-edge ticketing system application offers a seamless and efficient solution for managing customer queries, tickets, and support interactions, all backed by the power of live chat. With a robust Laravel framework at its core, our help desk tool ticket request system ensures a powerful customer support help desk software and reliable user experience. Let’s delve into the key highlights of our Best Helpdesk Software:

Transform your customer service experience with uHelp, an advanced helpdesk software built on the Laravel framework. Designed to meet the demands of modern businesses, uHelp is the go-to IT ticketing system that offers a robust and scalable solution for managing your customer support ticketing system.

Whether you run a small business or a large enterprise, uHelp provides the best ticket management software to ensure your support team can handle any challenge. As a leading ticketing software, it empowers your business with the tools needed to deliver exceptional customer support. From handling queries with help desk ticketing software to managing issues with IT support ticketing systems, uHelp covers all your needs.

Why choose uHelp?

• Helpdesk software for full customization and control.
• Efficient customer support software with an intuitive interface.
• Ideal for businesses seeking the best helpdesk system and best IT ticketing systems.
• Supports ticketing software for flexible deployments.
• Comprehensive helpdesk system that enhances productivity.
• This is self-hosted: The Ultimate Laravel Support Ticketing System.

uHelp also excels as a help desk ticket system, making it a perfect choice for companies looking for an IT helpdesk ticketing system or IT service desk ticketing system. The service desk ticketing system ensures your team can manage and resolve tickets quickly and efficiently.

Additional features include:

• A reliable ticket request system to streamline customer queries.
• Helpdesk ticketing system designed for seamless operation.
• Tailored ticketing system for small business and large enterprises alike.
• The best laravel support ticketing system for IT support.
• Advanced service help desk software and support desk software with top-tier performance.
• helpdesk software for full customization and control.
• Efficient customer support software with an intuitive interface.
• Ideal for businesses seeking the best helpdesk system and best IT ticketing systems.
• Supports ticketing software or flexible deployments.
• Comprehensive helpdesk system that enhances productivity.
• This is self-hosted: The Ultimate Laravel Support Ticketing System.

uHelp also offers the most versatile ticketing system software, perfect for those seeking helpdesk software that integrates seamlessly with existing workflows. Whether you’re searching for a ticketing system customer service solution or an IT support ticket software to enhance your support desk, uHelp has got you covered.

Get started with uHelp today,

Get started with uHelp today Elevate your support operations with our help desk and ticketing solutions. Trust the best helpdesk system to take your business to new heights with cutting-edge ticketing technology.

Uhelp support desk ticket system is the ultimate Support System designed to streamline your customer service operations. As a leading Ticket Support System and Customer Support System, Uhelp helpdesk ticketing software Best Support System offers unparalleled efficiency and reliability. Combining the power of a Support Ticket Helpdesk and a robust help desk, Uhelp online ticketing system is recognized as the best helpdesk software and best support system for businesses of all sizes.

Built on the powerful laravel framework, Uhelp helpdesk ticketing system serves as a complete laravel support desk. It excels in managing support tickets, providing a seamless Support Ticket System that simplifies the handling of help desk tickets. Whether it’s helpdesk support or a comprehensive helpdesk system, Uhelp support ticketing system covers all your bases. The support desk and ticketing software features ensure a smooth customer service experience.

Uhelp simple it ticketing system live chat functionality enables real-time support chatting, enhancing customer interaction and satisfaction. Our laravel support ticket software ensures that every ticket is tracked and resolved efficiently, making Uhelp ticket management system the perfect Ticket HelpDesk Support System. This versatile Ticket System includes an extensive Knowledge Base, forming an integral part of our Support Tickets System.

The Help Desk and Support Tickets System of Uhelp ticketing software provides robust support with features like email to ticket, allowing seamless ticket generation from emails, and guest tickets, offering flexibility for non-registered users. With rtl support, Uhelp support ticket system is accessible to a broader audience. Our tickets and tickets system components ensure efficient management of all inquiries, fostering excellent client support.

Uhelp simple ticketing system serves as a comprehensive help center and support center, excelling in ticketing management. The Support Ticket System with Knowledge Base & FAQ facilitates quick access to information, reducing resolution times. Recognized as premier Customer Support Software, Uhelp’s Helpdesk Ticketing System is designed to automate routine tasks, improving efficiency with features like canned replies.

Perfect for envato author support, Uhelp best helpdesk software allows for detailed knowledgebase creation and comprehensive reports to monitor performance. The system supports both self-hosted environments and integrates seamlessly with existing helpdesk software setups. Uhelp’s Support Ticket Management System is enhanced by its Knowledge Base & Ticket System, ensuring that your team has access to all necessary knowledge.

With Uhelp Best Support System, experience the best in livechat and support service. Our chat support and ChatBot functionalities ensure that customers receive immediate assistance. Uhelp helpdesk software solutions is the complete solution for all your support needs, providing unmatched reliability and efficiency in managing support tickets and delivering superior customer support.

Key Features:

Immediate Access and Continuous Updates:
Purchase our Helpdesk Laravel ticket support system Application and gain instant access to all files, along with lifetime FREE updates. Stay ahead with ongoing feature enhancements and improvements.

Join the Revolution in Customer Support Helpdesk Ticketing System Management:
Ready to revolutionize your customer support ticketing system software? Join numerous satisfied users who have switched to our best helpdesk system Laravel Application with included email ticketing system. Unlock the full potential of efficient customer service management and experience the difference today!

Exceptional Helpdesk System Support:
We’re not just providing a helpdesk ticketing software solution; we’re building a community. Our dedicated support team is here to assist you at every step. Whether you have questions about our best support desk software or need help, our team is always ready to assist you. Visit our support page at https://support.spruko.com for more information.

Streamline Your Support Efforts :
Why spend countless hours developing your own help desk and ticketing software when we’ve already done the heavy lifting for you? Our Support Desk Software Laravel Application is ready to install and start supporting your services right away. We understand the value of your time, which is why we’ve crafted a solution that’s market-ready and designed to streamline your support processes. With our support desk system application, you can redirect your focus from troubleshooting technicalities to delivering exceptional customer service experiences. Let us help you save time and effort, so you can dedicate yourself fully to serving your customers.

Customizable and Feature-Rich:
Tailor your helpdesk application to meet your specific needs with a variety of customization options. From ticket management system to reporting tools, our application is packed with features that enhance your customer support and online help desk system operations..

Responsive Design:
In today’s multi-device world, responsiveness is crucial. Our Helpdesk Laravel Application is fully responsive, ensuring a consistent and optimized experience across desktops, tablets, and smartphones.

Intuitive User Interface:
Elevate user interaction with our intuitive and user-friendly interface, designed to foster an exceptional best helpdesk support experience for both your team and customers.

Cross-Browser Compatibility:
Our application is thoroughly tested for compatibility across all major web browsers, providing a seamless and consistent user experience for all visitors.

Comprehensive Documentation:
Simplify installation and configuration with our detailed, user-friendly documentation, making it easy to get started and maximize the potential of our application.

Efficient Ticket Management:
Manage customer tickets efficiently with our robust ticketing system, featuring advanced features such as Live Chat, Auto Bot Response, Easy Domain Transfer, S3 and Storj Integration, Twilio Integration, Reports, Envato Verification, Manage Roles, Custom Fields, Automations, User Groups, Live Notifications, Departments, Social Logins, Canned Responses, Projects & Roles, Two-Factor Authentication, Knowledge Base, Projects, Holidays & Business Hours, RTL & Language Support, Agent Rating, Agents Username Privacy, Announcements, Email Templates, and Host on Your Own Server. Our system offers comprehensive sorting, filtering, and assignment options to streamline your support operations.

Unlock Advanced Features with Uhelp Best Support System Application Switcher Easy Style Settings:
Experience the power of Live Chat, Auto Bot Response, Security Controls, and Easy Domain Transfer and more with our Uhelp application. Kickstart your helpdesk operations with visually appealing pre-built email templates and Application Switcher Easy Style settings, meticulously crafted for optimal performance and enhanced user engagement.

Versatile Support Desk Ticket System Layout Styles:
Select from a variety of predefined color schemes that match your brand effortlessly with easy settings. No need to manually input your brand colors and styles. If you desire more customization, utilize our custom styles tailored to suit the specific needs of your support system.

Ready-to-Use Email Templates:
Effortlessly access pre-composed email templates, allowing you to easily edit, enhance, and customize your own messages.

Elegance and Modernity:
Our Helpdesk Laravel Support Ticket System Application seamlessly merges refined elegance with modern functionality, providing intuitive navigation and optimizing workflow efficiency. Each element is meticulously crafted to enhance the user experience.

Enhanced Email-to-Ticket Functionality (Updated): We are pleased to announce the significant improvement in our email-to-ticket functionality. Customers can now conveniently respond to tickets directly from their email interface. The Email-To-Ticket feature has undergone rigorous testing and validation with the following email service providers:

1. Gmail
2. Yahoo
3. Zoho
4. Hotmail
5. Outlook (NOTE: Business Emails for Microsoft 365 Not Supported)
6. Webmail
7. Aol Mail

This enhancement ensures seamless communication and a streamlined support experience for our valued users.

Team Work Using Groups: Build the teams using the Group feature. Employees can be included in groups. And then assign those groups to categories. You can give better service to your customers by keeping a proper flow of tickets using groups.

For Envato Authors: UHelp stands out as the premier choice in support Helpdesk systems tailored specifically for Envato authors. Our platform offers indispensable features designed to streamline your workflow, including manual license verification and automated insertion of item titles upon ticket submission. Say goodbye to the hassle of manually selecting purchased products – with UHelp, your customers can effortlessly enter their purchase code, and their item title will be seamlessly integrated, ensuring a smooth and efficient support experience.

Non-Envato Authors: Also, for non-Envato authors, this is the best support Helpdesk system. Because you can simply go to App Settings > General Settings and toggle the Envato on/off switch. Then you can use it for multiple purposes.

Elevate Customer Engagement with Live Chat

Experience seamless customer interactions with our Live Chat feature. Enable real-time communication, allowing customers to connect instantly with your support team. From resolving queries to providing personalized assistance, our Live Chat ensures timely responses and superior customer satisfaction. With advanced features like file sharing and canned response support, you can streamline conversations and enhance the user experience. Empower your support agents with efficient tools to deliver exceptional service and build lasting customer relationships. Boost conversion rates, drive sales, and nurture customer loyalty with our intuitive Live Chat solution.

Why Choose Our Helpdesk Laravel Support System Application?

Unlock the full potential of customer support management with features such as:

• Robust Laravel framework
• High-quality UI
• Proven reliability
• Leading-edge technologies
• Dedicated customer support
• Comprehensive feature set
• Demonstrated success
• A new standard of excellence in helpdesk ticketing system applications

Post-Purchase Benefits

When you choose Yoha, you gain immediate access to a premium admin template that enhances your web development projects. Enjoy the full suite of files necessary for a seamless experience in creating your admin dashboard design. Benefit from lifetime free updates, ensuring your dashboard template stays current with the latest features and technologies. With comprehensive documentation and dedicated support, you’re well-equipped to customize your dashboard template HTML or bootstrap admin template effectively. Whether you’re working on a responsive bootstrap admin template or a complex admin panel design, Yoha provides the flexibility and resources needed to achieve exceptional results in your admin dashboard and admin panel projects.

Join the growing community of satisfied Yoha users and experience the difference with this powerful support ticketing software. Uhelp ticketing support system best help desk software tools and flexibility you need to succeed.

Get started with uhelp ticketing software today and take your business support to new heights!

Why Choose SPRUKO® TECHNOLOGIES PRIVATE LIMITED

• Legally Registered Entity: As a legally registered company, SPRUKO® TECHNOLOGIES PRIVATE LIMITED guarantees reliability and professionalism. Our dedicated tech support team is committed to delivering exceptional customer service, focusing on high-quality product development and customer satisfaction.
• Industry Expertise: With extensive experience in the industry, SPRUKO® TECHNOLOGIES PRIVATE LIMITED is a leader in developing premium web templates, admin dashboards, and web applications.
• Proven Success: Our impressive portfolio highlights a track record of delivering successful projects consistently, showcasing our dedication to excellence.
• Innovative Solutions: We are at the forefront of innovation, continuously crafting solutions that meet the evolving needs of our clients, incorporating the latest features and technologies.
• Uncompromising Quality: We uphold high standards of quality, ensuring that all our products feature clean, well-structured code that is both easy to use and customize.
• Global Reach: Our products are designed to cater to a diverse, global audience, meeting various needs and applications across different regions.
• Comprehensive Documentation: We provide thorough documentation to facilitate easy customization and implementation. For additional support, our tech support team is available through our helpdesk.
• Lifetime Free Updates: Enjoy the benefit of free lifetime updates with your one-time purchase, keeping our products aligned with the latest trends and technologies, ensuring a future-proof solution.
• Customer-Centric Approach: We prioritize our customers by offering dedicated support and prompt assistance, ensuring the success of your projects and addressing your needs effectively.
• Elite Envato Author: As an elite author on Envato, we have achieved notable success and recognition, setting new standards in sales and product quality.
• 5-Star Rating: Our Envato portfolio boasts a 5-star rating, reflecting the high level of satisfaction and positive feedback from our valued customers.

Key Features of the Helpdesk Laravel Application

Elevate your help desk capabilities with our comprehensive ticketing system help desk application integrated with the Laravel framework.

• Live Chat
• File attachments for live chat
• File attachments for tickets
• Bot Response
• Twilio SMS (Paid Service)
• Security Controls
• Domain Transfer
• S3 | Storage (Paid Service)
• Storj | Storage (Paid Service)
• Holidays list synced with business hours
• Added Google & Email Two-factor authentication to all logins
• Added reply read receipts to admin panel users
• Roles Management
• Envato Support System
• Custom Fields
• Business Hours
• Live Notifications
• Announcements
• Agent name Privacy
• Ticket/Replies Restriction
• Trashed Tickets
• Ticket Draft
• Tickets File Attachments
• Livechat File Attachments
• Canned Response
• Ticket History/Timeline
• Knowledge Base
• Employee Groups
• Single/Multiple Assign
• Self assign
• Email-To-Ticket
• Enhanced Security
• Login as Customer
• Custom CSS & JS
• External Chat
• Captcha Security
• Customer’s Import
• Employee’s Import
• Admin/Employee Note
• Google Analytics
• Customer IP Address
• Force SSL
• SEO
• Social Logins
• Theme settings
• File Uploads management
• Automation Functions
• Custom Notifications
• Custom Announcement
• Articles
• Ticket to Article
• Email Templates
• LTR to RTL
• Custom Pages
• Under maintenance
• User Rating’s
• Report’s
• Infinite Scrolling

Helpdesk Ticket System Laravel Application Key Features Highlights:

• Live Chat (NEW)
• Bot Response (NEW)
• Twilio Settings (NEW)
• Security Controls (NEW)
• Domain Transfer (NEW)
• S3 | Storage setup (NEW)
• Storj | Storage setup (NEW)

Key Features of Our Support Desk Laravel Application:

Key Features:

• Seamless Integration with Laravel’s Routing System
• User-Friendly Interface with Bootstrap
• Comprehensive Ticket Management
• Advanced Reporting and Analytics
• Real-Time Notifications and Updates
• Robust Security Features
• Customizable and Scalable Architecture

Framework Version :

Requirements :

• PHP 8.2 version (recommended)
• Require “sudo” access on your server (contact your hosting provider).
• Any port number should be open on your server, e.g., 8443, 8334. (Contact your hosting provider.)
• BCMath PHP Extension
• Ctype PHP Extension
• Fileinfo PHP Extension
• JSON PHP Extension
• Mbstring PHP Extension
• OpenSSL PHP Extension
• PDO PHP Extension
• Tokenizer PHP Extension
• XML PHP Extension

IMPORTANT NOTES :

1) For optimal performance and security, we recommend using a VPS or dedicated hosting server. Some shared hosting environments may not fully support our application. Additionally, to enable the “Live Chat” feature, you must install an SSL certificate and SSL key files on your server. This ensures secure communication and proper functionality of the live chat feature.

2) Email Configuration for Microsoft 365 Not Supported

3) Hosting server and installation support are not included in the support policy.

4) This is a licensed-based application. We do not suggest installation on a local host. We recommend installing directly on cPanel. If installation on a local host is necessary, you can transfer to another domain using a domain transfer token.

5) Users utilizing this feature on their server must ensure they have ‘SUDO’ access for proper configuration before purchase. ‘SUDO’ access is required to activate the live chat feature.

Files Included:

What Do You Get?

Access all essential files for a seamless web development experience of your Laravel helpdesk Ticket Tool.

• Editable Code Format
• Installation and Setup Guide
• Comprehensive Documentation
• 6 Months of Support and Free Lifetime Updates

Installation Video: https://youtu.be/sFO0pH4CVAA

Demo Credentials:

Admin Dashboard:
URL: https://uhelp.spruko.com/uhelp/admin/login
Email: [email protected]
Password: 123456789

Agent Dashboard:
This application is based on roles, so you can create a custom role, e.g., manager, team leader, etc. For demo purposes, we have created an agent role.
URL: https://uhelp.spruko.com/uhelp/admin/login
Email: [email protected]
Password: 123456789

Customer Dashboard:
URL: https://uhelp.spruko.com/uhelp/customer/login
Email: [email protected]
Password: 123456789

Changelog:

## Changelog ##

## Version: V.4.0 ##
## Release Date: 09-05-2024 ##

Update V.4.0

|| WHAT'S NEW ||

1. New Feature Alert: Live Chat is now available on Uhelp! We are thrilled to announce the addition of a Live Chat system to the uhelp application, enhancing the platform with real-time communication capabilities.

2. We're excited to announce Microsoft Social Login integration! Now users can effortlessly sign in to the application using their Microsoft credentials.

3. Introduced the "Right-Click Protection" feature to restrict access to the right-click context menu on the application, enhancing security measures.

4. Implemented the "Text Selection Prevention" functionality, aimed at preventing unauthorized copying of text by disabling text selection on the application, thereby safeguarding content integrity.

5. Enhanced functionality to include separate file settings for "Admin Panel Users," empowering administrators with control over parameters such as "Maximum File Uploads," "File Upload Maximum Size," and "Allowed File Types." 

6. Implemented the "Bot Response Setting" feature, enabling superadmin to set response times. The bot generates predefined responses if agents don't respond within a set time during working hours, with separate configurations for non-working hours.

7. Introduced the "Twilio Settings" page in the application to receive ticket updates via SMS. Upon admin configuration and activation of the Twilio account, customers are prompted to verify their mobile numbers to start receiving ticket updates.

8. Introducing the 'Domain Transfer' feature in the application. Seamlessly transfer or change the application from one domain to another with ease.

9. Major bug fixes.

10. Few minor UI fixes.

11. Major security patches were updated.

12. Documentation is updated.

|| IMPROVED FUNCTIONALITY ||

1. Enhanced 'Email to Ticket' Feature: Added a new section called 'Email To Ticket' with three configurable switches for improved functionality.

    * Enable Email to Ticket

    * Auto-delete Email Upon Ticket Creation

    * Maximum Emails to Read

2. Improved IMAP Settings Feature: Users can now create multiple distinct IMAP configurations, each tailored to specific categories. This enhancement offers greater flexibility.

3. Enhancement Alert: Introducing the 'Business Hours' feature in the application. Now, with the addition of an 'Enable 24/7' switch, seamlessly transition your support hours to appear as 24 hours online for customers.

4. Enhanced Holidays Functionality: We've refined the holiday alert display for customers. Now featuring improved aesthetics with a single background color and text color, replacing the previous "Primary Background Color" and "Secondary Background Color" approaches for a more streamlined and visually appealing experience.

5. Enhanced Announcements Functionality: We've refined the holiday alert display for customers. Now featuring improved aesthetics with a single background color and text color, replacing the previous "Primary Background Color" and "Secondary Background Color" approaches for a more streamlined and visually appealing experience.

6. We are excited to announce that S3 and Storj integrations are now directly available within the application. With this update, the need for separate addons is eliminated, allowing users to seamlessly set up either S3 or Storj directly through the application. For detailed setup instructions, please refer to the official documentation provided for each integration.

|| IUPDATE INSTALLATION PROCESS ||

1. A minimum of PHP version 8.2 is required (Recommended) to install the application.

2. It is strongly recommended to create a backup of both your existing "Database" and "Project" that are currently installed on your server.

3. Obtain the updated version of the "Project" by downloading it from the "Codecanyon" platform.

4. Assuming you have successfully downloaded the latest version of the "Project" from the "Codecanyon" platform.

5. Navigate to the root directory of your previously installed application or project on the server.

6. Proceed to upload the new project and extract its contents, replacing all existing files and folders, except for the "public" folder, "storage" folder, and ".env" file.

7. After replacing your old project with the new updated project, open the public folder and replace all the folders and files except the "media," "storage," and "uploads" directories, and delete the assets directory from the public folder (root/public/assets).

8. Now, after successfully completing the above steps, go to the application and refresh the page (if application is in use) or launch the application in any browser of your choice.

9. You will be redirected to the update page. Please complete all the steps in the update page.

10. Congratulations! Your application has been successfully updated if you have followed the above steps accurately.

|| REMOVED FEATURES ||

1. Removed Functionality: Facebook and Twitter social logins have been removed from the 'Social Login' page for streamlined access management.

Please Note: Updating our product or service requires a certain level of knowledge and expertise.

If you are not familiar with the updating process or do not have sufficient knowledge, we strongly recommend that you do not attempt to update the product or service on your own. Any updates made incorrectly or without proper understanding could result in data loss or other issues, and we cannot be held responsible for any damages resulting from customers’ mistakes.

Important Note:

The installation process remains consistent, although its execution depends on the particular server type employed for deploying the application. This divergence is influenced by the server’s configuration and extensions.

If you encounter any installation challenges, please keep in mind that the procedure might vary according to the server type you are utilizing. We are always here to assist in accordance with our support policy.

The license policy permits one domain per license, and each domain or installation must have its own valid license. We strongly advise against installing the application on localhost because once installed, it cannot be transferred to live domains. If the license instance is already being used on localhost, attempting to move it to another domain will result in a license error. As per our support policy, we cannot provide support for installation, customization services, hosting, or server environment related to this situation.

You’ll need a valid license for every Envato item you use in making your test site.

Unlock the potential of help desk ticket Laravel software with our premium ticketing system. Update your helpdesk tool with our help desk software, then enjoy live chat and easy ticket management. Our IT helpdesk software offers quality UI, cutting-edge technology, and dedicated support for a superior helpdesk management experience.

Crucial Information:

This helpdesk Laravel it helpdesk support system software is provided with functional. Post-purchase, you’ll have the freedom to enhance its add and edit functionality and tailor the your requirements. However, please note that effectively utilizing this it ticketing system helpdesk application requires expertise.

We highly recommend consulting your tech or development team before making a purchase to ensure compatibility with your project goals.

IMPORTANT:

SOURCES: All images, vectors, and vector icons are used exclusively for DEMO purposes. They are not integrated into the template and are NOT included in the final purchase files.

How do I get Support?

We have an expert team to provide you with the best support whenever needed on business working days. We are also trying to assist with non-technical support on the remaining days. Our company’s technical support team will provide fast and reliable support assistance within response time or sooner.

Please note that we do not provide support via the comments section as it is not an official channel for customer support.

How to contact support section?

Note : Our support team will respond to your request as long as the support purchase period is active. We will be providing our support service as per the product/item support policy. In order to continue our support service extend or renew support for an item is required.
How to renew support ?